Returns & Exchanges
At TORRO, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for easy returns and exchanges. All items must be returned in their original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging and include the packing slip provided in your initial delivery to ensure faster processing.
Print and Attach Label
Download and print the prepaid shipping label from our portal, then securely attach it to the outside of your return parcel.
Drop Off and Track
Hand over your package at any authorized carrier location and keep your tracking number handy until your refund is confirmed via email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing